FAQs
1. Orders & Shipping
Where do you ship from?
We ship orders locally within the USA and Canada for faster delivery. International orders are fulfilled by our trusted global partners.
How long does shipping take?
- USA: 2-6 business days
- Canada: 2-8 business days
- UK: 3-8 business days
- Other countries: 7-15 business days
Note: Shipping times may vary due to holidays or unforeseen delays.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order using our Track Order feature or contact our support team at anmol@wemoose.com.
What if my order is delayed or lost?
If your order is delayed beyond the estimated time frame, please reach out to our support team, and we’ll assist you in tracking or replacing your order.
2. Returns & Refunds
What is your return policy?
We offer a 30-day, hassle-free return policy. If you are not 100% satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
How do I start a return?
To initiate a return, contact our support team at anmol@wemoose.com with your order details. Our team will guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
When will I receive my refund?
Once we receive your returned item, refunds are typically processed within 3-5 business days. You will be notified via email once your refund is issued.
3. Product & Care
Are your products safe for sensitive skin?
Yes! Our products are made from high-quality, skin-friendly materials to ensure comfort and durability.
How do I clean and maintain my product?
For best results, we recommend:
✔ Hand-washing with mild soap and water
✔ Avoiding harsh chemicals or bleach
✔ Air-drying to maintain product integrity
4. Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely! We use SSL encryption and secure payment gateways to ensure your personal and financial information remains protected.
5. Contact Us
How can I reach customer support?
We’re here to help! 24/7 You can contact us via:
📧 Email: anmol@wemoose.com